Alice's dad died

But of sad news I'm afraid. Alice's dad died back in November, we only found out yesterday when Cheryl received a letter from the CSA saying the account was closed.
She did ring to try and get some information as she had to tell Alice and we wanted to answer all her questions. Needless to say she hit a blank wall " can't tell you anything because of the data protection act".
That Act is used to cover all. All we wanted was to know when and where so we could chase up info. I cannot for the life of me figure out how the Data Protection Act comes into play in when the question is from a known source (they wrote to Cheryl!) and asking for place of death and date of death (all in the public domain if you can find it!) about a dead person.
The world is truly full of non thinking automatons who are now afraid of their own shadow. How on earth did we reach this mess? And don't even start me on the Human Rights Act!!!!
Anyway, back to the point. Alice was as upset as you would expect being told her dad had died although her friends have been brilliant and there for her. She really has some very thoughtful young ladies in her group of friends.
Just thought you may want to know.